4 Steps to Follow When Your Mobility Scooter Breaks Down
If you rely on your mobility scooter to get around every day, it can be a major source of stress when something goes wrong. Breaking down while you're out and about can be especially frustrating, especially if it's an unexpected issue that isn't covered by regular maintenance. Being stranded away from home can be a scary experience, but there's no need to worry if you have mobility scooter insurance! Here's what to do if your mobility scooter breaks down.
Inhale Deeply and Stick to the Emergency Plan
Feeling overwhelmed by helplessness can be daunting, but don't fret - there's an effortless way to get help quickly! Compile an emergency plan and store it somewhere accessible. Start by noting down the contacts of your closest friends and family to who you can turn for help. Let them know you've included them in your emergency plan - and if you know anyone with a van or SUV, make sure they're on the list too, as they can help transport your mobility scooter if the need arises. Always keep your emergency plan handy, and you'll be ready to get help in a flash!
2. Maximize Your Time
Now that you've taken a deep breath and calmed your anxiety, it's time to act fast! Take a look around and don't be afraid to ask a stranger for help if you need it. Before your friends or family arrive, try checking if your mobility scooter's joystick is locked. Follow the instructions in your manual to see if you can unlock it.
If your scooter is beyond repair, you'll need to switch to manual mode. Get to know the locking system of your scooter, and look for a free-wheel level at the back to disconnect the brakes. This is key if you ever find yourself in a situation where the motor stops working or the batteries run out.
3. Contact the Recovery Service
You're just a quick call away from our top-notch customer service, available 24/7! We take pride in being the customer service leaders in our industry and providing emergency 24-hour service for our devices. At DMELV, we strive to deliver outstanding customer support experiences when you need us the most.
4. Elucidate
Contact your mobility scooter supplier as soon as possible! Clearly explain the problem and ensure you follow their guidelines. Should you have any difficulty, let a customer service agent assist you - they are here to support you!
Having a plan of action and a dependable recovery service to call on can be incredibly helpful during an emergency. Taking the time to prepare beforehand can make all the difference in a difficult time. Remember to stay calm and take a moment to breathe - you can handle this!
Rent FAA-Approved Disability Equipment For Your Next Trip
Desert Medical offers all the FAA-approved equipment you need to make your next trip easier than ever. That includes mobility scooters, oxygen concentrators, diabetic-friendly medical supplies, and more. We are located in 13 cities including popular vacation destinations such as Las Vegas and the Disney World area. Contact us today to reserve your mobility scooter rental today.
REFERENCE:
